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Returns & Exchanges
If you aren't completely satisfied with your purchase, you can return your item within 49 days of delivery. Items must be in original packaging and like-new condition.
1
Initiate Request
Contact our support team or visit our Return Portal with your order number and reason for return.
2
Disassemble and Pack
Carefully disassemble your product and pack it back into its original Secretlab boxing to prevent transit damage.
3
Ship the Item
Attach the provided shipping label and drop the package off at an authorized carrier location.
4
Quality Inspection
Once received, our team will inspect the item and process your refund within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing